Horrible experience

I bought a king sized Edblo bed from House and Home in 2019 . The bed has a 10yr service warranty, the base broke i then called house and home explaining what happened. House and Home advised that they will send the complaint to Edblo which they did. I was then advise to pay the service fee by edblo and i will get my base in 10 to 15 days. i paid the fee on the 16th of February till today i am still waiting for the base.

I have been sending follow up emails since i paid with no success, Edlo tells me that they authorised the delay is now with House and home , House and home tells me that the delay is with Edlo.

House and Home manager called me yesterday he advised that he will place an order after a whole month and i must wait another 6 weeks to get my base which means another month and 2 weeks of sleeping on the floor.

is this how they treat their customers?

i made it clear that it doesn't have to be the same base as long as it is strong i will take it but that was completely ignored, nothing offered i must just continue sleeping on the floor.