Edblo poor warranty service

I bought an edblo mattress from house and home. I went to the store to make a warranty claim as the spring is poking through the top of the mattress. I waited 2 weeks to get a response from edblo regarding this. I did attached all documents needed. I attached a photo where I clearly showed the top of the spring poking out.they contacted me and said they can't see anuly spring. So I asked them if I must make damage more now for them to see it. This is obviously going to make that spring push more into my back while I'm sleeping. How long they going to take now.? This was the most stupid interaction I have ever hade with someone. I shall suggest you buy from another brand.