1 reviews | Active since Sept 2021
Edblo Poor Quality and Workmanship - DO NOT BUY FROM EDBLO!!!!
I bought an Edblo bed (Molopo S/Top FLMat 107X188) from Handelspos here in Orania on 16 September 2022. On 25 March 2023 Edblo was notified that the bed was sagging (Ref S307278). I spoke with Chris, sent him photos via whatsapp and requested someone be sent to evaluate the bed for replacement but nothing came of it. The owners of Handelspos also sent photos to Chris and dealt with him, but still nothing materialized. On 22 April 2023 I sent a further whatsapp to Chris to contact me but I never received a response. Today, 7 August 2023 I sent a further whatsapp with photos and also called Edblo and spoke to Christina the manageress requesting a rep be sent to replace the bed. Christina advised she would check which rep worked in this area and would get back to me. No response was tecieved to my WhatsApp. According to the owners of Handelspos Edblo advised them it was "normal" for the bed to sag to which they advised it was not. Edblo is violating my rights as a consumer and is not coming to the table to replace this bed This is the worst poor quality mattress I have ever bought and will never again buy any Edblo products as they are of poor quality and workmanship and their after sales service sucks!!!! I will not leave this matter as is I will ensure Edblo be forced via Court Order to replace this bed!!!!!!
Thank you for contacting us, we are sorry for any inconvenience that might have been caused.
As discussed with Christina, there was no factory fault found when a telephonic inspection was conduct. Christina has made arrangements with our rep to conduct a physical inspection on Thursday 10 August 2023.
The rep will be in contact with you.
Thank you.
kind regards
Customer care
Bravo Brands Sleep Division
Thank you for contacting us, we are sorry for any inconvenience that might have been caused.
As discussed with Christina, there was no factory fault found when a telephonic inspection was conduct. Christina has made arrangements with our rep to conduct a physical inspection on Thursday 10 August 2023.
The rep will be in contact with you.
Thank you.
kind regards
Customer care
Bravo Brands Sleep Division
As per your WhatsApp message you stated that it is difficult to see the dents as the mattress is white.
Please be advised that as per our warranty terms and conditions, normal body impressions are under 4cm.
Once the mattress is in use, the foam layers will begin to settle. As discussed yesterday our rep will do a physical inspection on Thursday.
Also, one of our agents will give you a call shortly to give a detailed explanation on your complaint.
Thank you.
regards
Customer care
Bravo Brands Sleep Division
As per your WhatsApp message you stated that it is difficult to see the dents as the mattress is white.
Please be advised that as per our warranty terms and conditions, normal body impressions are under 4cm.
Once the mattress is in use, the foam layers will begin to settle. As discussed yesterday our rep will do a physical inspection on Thursday.
Also, one of our agents will give you a call shortly to give a detailed explanation on your complaint.
Thank you.
regards
Customer care
Bravo Brands Sleep Division
