AM
Annetjie M

1 reviews | Active since Feb 2010

21 Oct 2020, 11:51

Edblo Horizon 152cm Pillowtop Matress

Not sure if these mattresses are repaired ones, swopped ones or just poor quality????? On 19 November 2019 my mom took me to OK Furniture Steeldale to buy me a new bed for Christmas against my will. As my old EDBLO 5 - Crown was 10 years old and in perfect condition and no squeaks. Hesitantly I decided to choose a new bed. Saw the Horizon was on promotion for R5999.00 so I specifically asked the sales lady, will this bed take my weight as I weigh 125kgs. And my husband is a little smaller than me. She said yes. So, my mom paid for the gift and it was delivered. In a very short period time, the base was squeaking and I called the OK. The base was swopped. Then the mattress springs was making terrible clacking noises on both sides’ edges. But even worse, this was during sides’ April / May 2020 lock down and I battled to get OK and the mattress even showed ditches and the squeaking got worse. The mattress was swopped in July 2020. Not even 7 days later the very same thing, squeaking edges and springs all over the bed is clacking. Eventually an assessor of EDBLO called me and said they will swop. Never hear anything till last week 12th October 2020 to say will delivery within one week. Thursday, 15th October 2020, they delivered the once again new mattress. But really the is the worst of worse. Same night squeaking and cracking mattress. Deep ditches and this mattress is hurting me so bad. It actually feels like I am sleeping on the base. Now is the question, was this a returned mattress that was repaired or what the heck? Paid R5999.00 on promotion for this bed???? I want this whole bed exchanged and is expecting a firm bed or maybe a full refund because if I go to Sealy or Dial -A-Bed I can get much better quality for this amount. This is a disgrace.

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Replies (1)
Edblo
Edblo's reply20 Nov 2020, 08:02
Official
Good day

We are sorry for the late reply as we have been experiencing technical difficulties.
If your complaint has not been resolved , please contact our call center or alternatively give us your details and we will assist you.

Thank you 

Kind regards
Bravo Group
Customer Care Team
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