Disappointed in the brand

In May 2018 I bot a new Edblo Royalty bed at OK Furniture in West Street, Durban. The bed has become so uncomfortable and you can feel the springs. And whenever we go to bed or we turn the springs make sure a noise that my partner can hear me move. I did report this at the shop I couldn't be assisted as they said this was a cash sale. I'm writing this because I believe in the brand and I really thought I was investing in good peaceful nights, but I'm more frustrated to the extent we drag going to sleep. In 2009 before I got married I had myself a different brand and everytime I visit home, that bed is still so comfy and cannot hear or feel any springs. Would appreciate positive feedback and if I could assisted in getting a peaceful sleep again. This bed is not what is described in catalogue