10 YEAR WARRANTY IS A MARKETING STRATEGY

Disgusted with the service from Edblo..i purchased 2 beds in 2021...within 2 years the bamboo were broken and the damage to my body is unexplainable..i sent through proof of purchase and sent pictures and ref numbers..to date no one has come to inspect the matress..Edblo is the worst brand ive ever dealt with..they promise you 10 year warranty then dont keep to it..its shocking to get absolutely no assistance with after sales because Ive been querying this for the past 3 months...why should i pay to keep my old matress and pay to get a new one..why do customers have to pay for the warranty?..clearly whats advertised and what we as customers get in return is below poor service..i would advise anyone who thinks of getting the Edblo brand to please look elsewhere...the so called 10 year warranty is a marketing strategy..Edblo is quick to send the banking details but pathetic with customer service..i would have never spent so much of money if I knew this was going to happen..Edblo you are clearly a brand i would never associate with ever again!!