How can we NOT help

I do not think this is a brand or company that potential customers should deal with I bought the most expensive robot 3 months ago (Ecovacs T90 Pro) that has a little plastic clip that broke off. I contacted them to have it replaced and I immediately was given reason after reason why they cannot sort me out, and that it would take a month to source

If they are already trying to ***** me on a R5 piece of plastic imagine whats going to happen in the future when something expensive breaks in the future… god forbid it be a bad design fault (something us as customers could not prevent)

This is why Kia is highly rated and Merc is not, because support is everything!

I suggest you rather try a different make… I see the Malaysia FB site is also full of warranty issues.

PS: I found the replacement part on Temu, cost R45 and will be here in 4 Days…