Econorisk does not get back to you

Danshuk Lala from Econorisk does not get back to you or replies to emails<br> We have been a loyal client for years<br> I phoned him on 27 oct 2015 at 11 and he promised to get back to me by 12<br> I'm still waiting<br> My machine is covered but because it was ****** by an employee they do not cover it<br> When asked to send me the contract where it states this I was told that He does not have it<br> He then tells me he gave it to the Director Mr John Riversmore <br> they take your money faithfully ever month but refuses to pay when you claim