Perthetic Service & Unhelpfull Service

I was involved in a car accident with in September 2017, involving a truck driver working for MENDAL PAINT, the driver of the truck executed an unsafe lane change and collided into me. When I advised my Insurance company, I was obviously expected to pay an excess amount of R5600 but I immediately advised my insurance I was not in a position to get the sum, which let to my insurance advising that the only way for car to be fixed is for me to pay the access amount then only once the car is fixed they would then claim from the third party Insurance ( Econorisk (Pty) Ltd ), I was still advised that the recovery of my access from the third party insurance was guaranteed. That being the case I then decided to take it upon myself to deal with the third party insurance. I dealing with Mametsi Mahloko ********** ]who refered me to Mohamed Motara, I have made countless calls, I was given an email address of Mr. Mohamed Motara ********** who I was told will be handling my query, I have sent numerous emails to him, he is not even acknowledging receipt of my email, not even responding to telephone calls. Mametsi Mahloko ********** advised me that Mohamed as the only person to deal with. Mametsi Mahloko was quick to tell me that since I have Insurance why don't I rather claim from my Insurance directly as there is a guarantee that my car will be fixed. From September 2018 to date my car has not being repaired.