WORST car rental ever experienced

This company is by far the worst car rental service I have ever used. I dropped off the car on the 2nd of September 2019 and today, almost 8 weeks later, I am still waiting to get my down payment back. The provider Almo in Corsica (which aim is also to ******* their customers) mentioned some minor scratches on the car (no visible damage or accident happened) and refused to release the down payment, they said it was up to EconomyCarRental to refund me this money, as I have taken out full insurance in case of any damage.

Since then, every other day EconomyCarRentals requested and gave me new information. Every day I have to explain my situation to a new customer service rep as they don’t bother to read the history of the conversation nor bother to log any precious communication they have had with me. It has been an ongoing conversation with clearly untrained staff that simply don’t care or have no knowledge about the rules or policies they provide. It has been more than frustrating to deal with such *********** people to fight for the money that they owe me. Now, almost 2 months later, I will seek legal advice as this is getting ridiculous. What exactly is the point of taking out and paying full accident insurance if the company makes it extra difficult to get your down payment back? I have told all my friends and colleagues about this experience and they will never rent cars through this company again. All they are trying to do is ******* people, delay answers and not get back to you for weeks in hope that the customer will give up and they get to keep the money. The latest information I received today is that I should send a pile of documents via post to some headquarters in Greece. I live in Switzerland and have taken the policy from here. This is the cherry on top as I never received any paperwork via post. And I will most definitely seek legal advice as my rights as a paying customer have been neglected. My tip – never ever go with this company when it is about renting a car. The most *********** people you will ever come across.