The worst car rental experience of my life

I would never recommend this company to anyone ever. They partnered us with 1First car rental, the absolute worst rental experience of my life. The experience was so bad we had to cancel the hire right there in the airport. I contacted Economy Car Rentals to ask for my deposit back. To date the only communication I have received back from them was a questionnaire to ask if I would recommend them to anyone. Absolutely appalling