Stole €1,403.59 from me

Rented a car with insurance from EconomyCarRentals in Dublin airport on April. I damaged the car which the policy covers, and the company refuses to pay me back the cost of repairs (€1,403.59) under the excuse of not receiving an email from the rental company for 2 whole months and counting (if they really wanted the information, a simple phone call will sort everything immediately). Looking into hiring a lawyer. Be careful when dealing with this company.