Econoclean SA

Econoclean SA

Okay long story short I ordered ±6 products through there website, and all these items were "available" paid the full amount via payfast. 27 July 2026 Received the shipment order email. In the email its states that I will be contacted when it was sent. Day one past, day two past, day three past, then on day four I send a whatsapp message enquiring about my order - no response, I then sent an e-mail enquiring about the order. Also copied them in their FB post about this order. Receive this response "My apologies for this delay , we have been having some issues with the online system not showing orders and have had to have IT sort this issue. Please note we do now have your order and it will be delivered to you on Monday between 8am & 5pm." Monday come and Monday pass, I sent them a FB message "Econoclean SA it's now to close of business day Monday and I have not received anything, no tracking number, no email and NO package. You shine in your absence" And early this morning I receive an email stating this "Dear Victor , I hope you are well. After careful consideration, we have made the difficult decision to cancel your order. We became aware of public comments made about our business We value open, respectful communication and always strive to resolve any issues with our customers. Unfortunately with the uncer*****y on our raws for some of the stock items as well as uncer*****y with courier times we have had to cancel this order. For clarity, our standard process is as follows : * Once an order is received, it typically takes 2–3 working days for packing and booking, provided all the necessary raw materials are in stock. * Once collected by the courier, delivery generally takes 3–5 working days. Please note that courier delivery times are estimates and remain outside of our control. We would also like to explain that we are currently experiencing delays in the supply of certain raw materials. Due to ongoing global circumstances, some of our materials sourced from Europe are taking longer than anticipated to arrive. While we do everything possible to minimise delays and keep customers informed, these supply chain disruptions are unfortunately beyond our control. Any payment made for this order will be refunded in full via the original payment method within 24-48 hours if applicable. We wish you all the best and thank you for your understanding. Kind regards, Shyan Olivier Econoclean SA Now make me understand. 1. you sell products that is or is not available 2. You dont communicate as promised "even on the website its stated that a tracking number etc. will be sent" which never happened 3. you say that order is ready for delivery 4. Blame courier service 5. Now there is an issue with "raw materials" blaming "global circumstances" 6. Ask the owner/senior management to contact me Seems like owner/management do not speak to "customers" - their response "Good day , The owner is aware of this as we cannot supply your order. If a new order is placed the lead time is 7-14 working days as this is our timeframe to get any new raw materials in/ be able to book any couriers. Regards," How do you conduct business in this manner? How do you tread you customers? How do you sell products but cant supply? Where is the communication, proper communication? Where's your accountability? I was also interested in doing bulk purchases after I have tested the products I ordered!!!