Poor customer service with empty promises

<p>I had a front door installed in October 2016. After the installation, it was agreed that I could have a 1cm slit cut in the vinyl on one of the panels so that I could view through it. I called Malcolm who said he would get Marc to contact me. Sent an email in December 2016 - no response. Called Ian, a director, in February 2017 who made me wait two weeks to tell me that I now had to pay a call out fee. Sad that customer service is not at the top of Ian's list. He just wants to get good sales figures without satisfying the customer.</p>