TY
Tracey Y
1 reviews | Active since Nov 2020
11 Aug 2021, 07:24
Negligent and disappointing service
Shattered box of crystal glasses as packed with metal objects. Broken fragile statues as packed with metal objects. Wing back chair clearly been dropped as leg broken off. Their agents in UK, Greens, unprofessional and unresponsive. Delivery of goods 7 hours late with no communication. Denying negligence and calling me a **** as they would not have packed metal with glassware. Due to the fact that I didn't have the correct insurance and they are not financial advisors, this is my problem. I have landed up paying for their negligence. Do your homework before using this company. They not the cheapest either however a very pleasant and friendly sales representative sold us down the river. Very disappointing to say the least.
Helpful (0)
Replies (1)0
Replies (1)
Econo Trans's replyOfficial
11 Aug 2021, 19:01Good day Tracey,
Thank you for your review. Please rest assured that nobody is calling you a ****, and we would never disrespect any client in such a way, and it is unfortunate that you have made that inference. We are very sorry to learn of any damages, but in the rigors of a collective 5 months storage, and this shared container load having been handled 6 times on an off trucks and containers before eventual delivery - one should consider a number of possible causes of damage, and not simply negligence as stated. We do pride ourselves on our packing service, and of the thousands of cartons and packages packed and shipped every year, this is very much an isolated incident. Indeed an item may be crushed in transit or dropped by accident, or a container might be handled too heavily at a port. It is because these risks remain very real when relocating abroad that we offer all clients 2 levels of insurance cover. Noting that after receiving a clear and detailed explanation of these 2 options, you had selected the lower less costly level, which does unfortunately not cover individual breakages, however you feel this may have occurred.
We really hope that within the saving between the lower and higher level of insurance selected and not having to pay an excess as would have been the case had you been able to claim, you may be able to replace / restore the items.
We are once again very sorry to hear of any damages at all.
Regards,
Adrian
Thank you for your review. Please rest assured that nobody is calling you a ****, and we would never disrespect any client in such a way, and it is unfortunate that you have made that inference. We are very sorry to learn of any damages, but in the rigors of a collective 5 months storage, and this shared container load having been handled 6 times on an off trucks and containers before eventual delivery - one should consider a number of possible causes of damage, and not simply negligence as stated. We do pride ourselves on our packing service, and of the thousands of cartons and packages packed and shipped every year, this is very much an isolated incident. Indeed an item may be crushed in transit or dropped by accident, or a container might be handled too heavily at a port. It is because these risks remain very real when relocating abroad that we offer all clients 2 levels of insurance cover. Noting that after receiving a clear and detailed explanation of these 2 options, you had selected the lower less costly level, which does unfortunately not cover individual breakages, however you feel this may have occurred.
We really hope that within the saving between the lower and higher level of insurance selected and not having to pay an excess as would have been the case had you been able to claim, you may be able to replace / restore the items.
We are once again very sorry to hear of any damages at all.
Regards,
Adrian
Econo Trans's reply11 Aug 2021, 19:01
Official
Good day Tracey,
Thank you for your review. Please rest assured that nobody is calling you a ****, and we would never disrespect any client in such a way, and it is unfortunate that you have made that inference. We are very sorry to learn of any damages, but in the rigors of a collective 5 months storage, and this shared container load having been handled 6 times on an off trucks and containers before eventual delivery - one should consider a number of possible causes of damage, and not simply negligence as stated. We do pride ourselves on our packing service, and of the thousands of cartons and packages packed and shipped every year, this is very much an isolated incident. Indeed an item may be crushed in transit or dropped by accident, or a container might be handled too heavily at a port. It is because these risks remain very real when relocating abroad that we offer all clients 2 levels of insurance cover. Noting that after receiving a clear and detailed explanation of these 2 options, you had selected the lower less costly level, which does unfortunately not cover individual breakages, however you feel this may have occurred.
We really hope that within the saving between the lower and higher level of insurance selected and not having to pay an excess as would have been the case had you been able to claim, you may be able to replace / restore the items.
We are once again very sorry to hear of any damages at all.
Regards,
Adrian
Thank you for your review. Please rest assured that nobody is calling you a ****, and we would never disrespect any client in such a way, and it is unfortunate that you have made that inference. We are very sorry to learn of any damages, but in the rigors of a collective 5 months storage, and this shared container load having been handled 6 times on an off trucks and containers before eventual delivery - one should consider a number of possible causes of damage, and not simply negligence as stated. We do pride ourselves on our packing service, and of the thousands of cartons and packages packed and shipped every year, this is very much an isolated incident. Indeed an item may be crushed in transit or dropped by accident, or a container might be handled too heavily at a port. It is because these risks remain very real when relocating abroad that we offer all clients 2 levels of insurance cover. Noting that after receiving a clear and detailed explanation of these 2 options, you had selected the lower less costly level, which does unfortunately not cover individual breakages, however you feel this may have occurred.
We really hope that within the saving between the lower and higher level of insurance selected and not having to pay an excess as would have been the case had you been able to claim, you may be able to replace / restore the items.
We are once again very sorry to hear of any damages at all.
Regards,
Adrian