PayFAST payment ‘hangs transaction’ claims Econo Food staff

My take is that… Online shopping is meant to simplify customer’s experience however with Econo Food this is not the case.

Bought items for collection at their Vanderbijlpark store for the third time within a space of three-month and encountered delays with no clear explanation.

My first order came with a complimentary item, pity where it mattered the most nothing was forthcoming.

Having placed and paid for an order on Saturday, one would assume at least by Monday midday (or later on the day) transaction should be processed, however it took three days and constant follow up’s with their social media team to have the store contact me.

Upon collection my order was marked ‘For Delivery’ that’s odd because the store does not do deliveries in my area.

When enquiring about the delays while in-store, a staff member named Refilwe could not account and blamed the format of the transaction for the mishaps.

According to unapologetic Refilwe, transaction via PayFAST hangs the payment as such the order does not reflect on their system.

Why then keep or have such a format when it inconveniences customers, she could not provide an answer.

How then did my order came to their attention? “It just popped up,” she said.

A reference was made that another customer placed and paid for an order, an hour later s/he was in the store to collect, is that supposed to make me feel good?

This is the second time I have had to rely on their social media team to be informed about the whereabouts of my order, an act she arrogantly reprimanded me for.