MK
Melikhaya K
1 reviews | Active since Jan 2023
18 Jan 2023, 10:41
Disappointing workmanship quality
Armand and Tanya always kept me on the loop on the progress, they saved me money through discounts on car parts and Tanya did a great job by constantly following up with Hyundai on the ETA on my parts.
The issue I had was that there were other damages in the car. These were neither part of the accident nor did they exist before the accident. When I enquired about these, Armand responded in a very defensive tone, that those damages were not part of his quote. If I need to fix them, i must go there and get another quote. Whereas the quote he gave me only had one line
"REPAIR AND PAINT"
It was not specific what items or areas had been fixed. Now, it becomes very convenient for him to say, "I did not quote you for that," whenever I point out an issue in the car. My Front Mirror glass was missing, my speaker was broken (it was clearly removed as I could see speaker covers in the car), there are gaps in the roof because a rubber was not installed to close them and my car still had broken glasses from the accident, maybe cleaning a car does not fall part of their service so I can't really fault them on this
What started off as a very promising business relationship ended with a very disappointing result.
PS: I initially gave the review on Google Reviews, but I guess they removed the review. The public deserves to get a full picture of the business, not predominantly positive reviews
Helpful (0)
Replies (2)0
Replies (2)
Econo Body Repairs's replyOfficial
18 Jan 2023, 14:08Hi Melikhaya.
This matter has been blown up for multiple unnecessary reasons.
Firstly, the car has been sitting in more than one towing yard, without you seeing it .
The car then arrived at our premises on a rollback, the towing company we always use .
The first time you saw the car was after the repairs were completed .
We then helped you out by taking the car to an alignment shop.
When the alignment shop was done with your vehicle you collected it.
Upon your collection of the vehicle at the premises of the wheel alignment shop you then found a few faults on the car, some of them being a speaker that is broken, a mirror glass that's missing, a rubber that's missing etc. etc.
Now for example the speaker that's broken, this was found in the vehicle upon arrival at our premises. Hence why it was left in the car for you the customer, we did not work on speakers nor break them.
A mirror glass that is missing now that was actually on the vehicle when it left our premises could fall off, get ****** at any time, and unfortunately, we cannot take responsibility for things that happen before a vehicle arrives at our premises, and also not after it leaves our premises.
All these damages that you here point out, is unfair to aim at us as the repairer, with the vehicle being at multiple different locations without you the customer accessing it at these wherever premises.
You the customer inspected the vehicle at our premises prior to it leaving to the alignment shop. If you were to point out these things then, while still at our premises, we could have talked about it and came to agreement if it were damaged before arriving at our premises or not and worked from that. But you gave the OK, made full payment of the repairs and told us to proceed with moving the car to the alignment shop.
The glass pieces in the vehicle we can only apologize for as every last piece would probably only be removed by means of a full valet, a service we do not offer.
We do however try our best to give a customer's vehicle back as clean as possible.
You did not have one complaint with the actual work we carried out on the vehicle, being the front and lefthand side of the vehicle, but all these complaints are rather in connection with things we did not even touch. That being the reason for us telling you to come in for another quotation on the things we can fix if you need these things fixed.
My point of this reply is to say that it's unfair to point damages and or losses to one person/business if the vehicle were with multiple, and on top of this the fact that you made payment after inspecting the vehicle.
The review being removed was not deleted, there was never a review, you added photos to the business profile. This doesn't fall under a review.
Kind Regards
Armand
Econo Body Repairs
***
This matter has been blown up for multiple unnecessary reasons.
Firstly, the car has been sitting in more than one towing yard, without you seeing it .
The car then arrived at our premises on a rollback, the towing company we always use .
The first time you saw the car was after the repairs were completed .
We then helped you out by taking the car to an alignment shop.
When the alignment shop was done with your vehicle you collected it.
Upon your collection of the vehicle at the premises of the wheel alignment shop you then found a few faults on the car, some of them being a speaker that is broken, a mirror glass that's missing, a rubber that's missing etc. etc.
Now for example the speaker that's broken, this was found in the vehicle upon arrival at our premises. Hence why it was left in the car for you the customer, we did not work on speakers nor break them.
A mirror glass that is missing now that was actually on the vehicle when it left our premises could fall off, get ****** at any time, and unfortunately, we cannot take responsibility for things that happen before a vehicle arrives at our premises, and also not after it leaves our premises.
All these damages that you here point out, is unfair to aim at us as the repairer, with the vehicle being at multiple different locations without you the customer accessing it at these wherever premises.
You the customer inspected the vehicle at our premises prior to it leaving to the alignment shop. If you were to point out these things then, while still at our premises, we could have talked about it and came to agreement if it were damaged before arriving at our premises or not and worked from that. But you gave the OK, made full payment of the repairs and told us to proceed with moving the car to the alignment shop.
The glass pieces in the vehicle we can only apologize for as every last piece would probably only be removed by means of a full valet, a service we do not offer.
We do however try our best to give a customer's vehicle back as clean as possible.
You did not have one complaint with the actual work we carried out on the vehicle, being the front and lefthand side of the vehicle, but all these complaints are rather in connection with things we did not even touch. That being the reason for us telling you to come in for another quotation on the things we can fix if you need these things fixed.
My point of this reply is to say that it's unfair to point damages and or losses to one person/business if the vehicle were with multiple, and on top of this the fact that you made payment after inspecting the vehicle.
The review being removed was not deleted, there was never a review, you added photos to the business profile. This doesn't fall under a review.
Kind Regards
Armand
Econo Body Repairs
***
Econo Body Repairs's reply18 Jan 2023, 14:08
Official
Hi Melikhaya.
This matter has been blown up for multiple unnecessary reasons.
Firstly, the car has been sitting in more than one towing yard, without you seeing it .
The car then arrived at our premises on a rollback, the towing company we always use .
The first time you saw the car was after the repairs were completed .
We then helped you out by taking the car to an alignment shop.
When the alignment shop was done with your vehicle you collected it.
Upon your collection of the vehicle at the premises of the wheel alignment shop you then found a few faults on the car, some of them being a speaker that is broken, a mirror glass that's missing, a rubber that's missing etc. etc.
Now for example the speaker that's broken, this was found in the vehicle upon arrival at our premises. Hence why it was left in the car for you the customer, we did not work on speakers nor break them.
A mirror glass that is missing now that was actually on the vehicle when it left our premises could fall off, get ****** at any time, and unfortunately, we cannot take responsibility for things that happen before a vehicle arrives at our premises, and also not after it leaves our premises.
All these damages that you here point out, is unfair to aim at us as the repairer, with the vehicle being at multiple different locations without you the customer accessing it at these wherever premises.
You the customer inspected the vehicle at our premises prior to it leaving to the alignment shop. If you were to point out these things then, while still at our premises, we could have talked about it and came to agreement if it were damaged before arriving at our premises or not and worked from that. But you gave the OK, made full payment of the repairs and told us to proceed with moving the car to the alignment shop.
The glass pieces in the vehicle we can only apologize for as every last piece would probably only be removed by means of a full valet, a service we do not offer.
We do however try our best to give a customer's vehicle back as clean as possible.
You did not have one complaint with the actual work we carried out on the vehicle, being the front and lefthand side of the vehicle, but all these complaints are rather in connection with things we did not even touch. That being the reason for us telling you to come in for another quotation on the things we can fix if you need these things fixed.
My point of this reply is to say that it's unfair to point damages and or losses to one person/business if the vehicle were with multiple, and on top of this the fact that you made payment after inspecting the vehicle.
The review being removed was not deleted, there was never a review, you added photos to the business profile. This doesn't fall under a review.
Kind Regards
Armand
Econo Body Repairs
***
This matter has been blown up for multiple unnecessary reasons.
Firstly, the car has been sitting in more than one towing yard, without you seeing it .
The car then arrived at our premises on a rollback, the towing company we always use .
The first time you saw the car was after the repairs were completed .
We then helped you out by taking the car to an alignment shop.
When the alignment shop was done with your vehicle you collected it.
Upon your collection of the vehicle at the premises of the wheel alignment shop you then found a few faults on the car, some of them being a speaker that is broken, a mirror glass that's missing, a rubber that's missing etc. etc.
Now for example the speaker that's broken, this was found in the vehicle upon arrival at our premises. Hence why it was left in the car for you the customer, we did not work on speakers nor break them.
A mirror glass that is missing now that was actually on the vehicle when it left our premises could fall off, get ****** at any time, and unfortunately, we cannot take responsibility for things that happen before a vehicle arrives at our premises, and also not after it leaves our premises.
All these damages that you here point out, is unfair to aim at us as the repairer, with the vehicle being at multiple different locations without you the customer accessing it at these wherever premises.
You the customer inspected the vehicle at our premises prior to it leaving to the alignment shop. If you were to point out these things then, while still at our premises, we could have talked about it and came to agreement if it were damaged before arriving at our premises or not and worked from that. But you gave the OK, made full payment of the repairs and told us to proceed with moving the car to the alignment shop.
The glass pieces in the vehicle we can only apologize for as every last piece would probably only be removed by means of a full valet, a service we do not offer.
We do however try our best to give a customer's vehicle back as clean as possible.
You did not have one complaint with the actual work we carried out on the vehicle, being the front and lefthand side of the vehicle, but all these complaints are rather in connection with things we did not even touch. That being the reason for us telling you to come in for another quotation on the things we can fix if you need these things fixed.
My point of this reply is to say that it's unfair to point damages and or losses to one person/business if the vehicle were with multiple, and on top of this the fact that you made payment after inspecting the vehicle.
The review being removed was not deleted, there was never a review, you added photos to the business profile. This doesn't fall under a review.
Kind Regards
Armand
Econo Body Repairs
***
MK
Melikhaya K's updateReviewer Update
18 Jan 2023, 15:05This is the response I was hoping to get in the first place. Here you are very detailed in explaining what happened and conveying your view. When I initially enquired about this you were defensive and dismissive.
There was no need for this to escalate to a bad review, I have tried to reach out to you to talk this through. Remember when I came to your shop, I came with the notion that you are done with the car but when I arrived, you were still busy with the car, perhaps doing minor touch ups.
I did not make the payment as confirmation I am happy with everything, I made it because I live far from your area and trusted that you will complete all minor touch ups that needed to be completed.
I should have inspected the car more thoroughly before the payment. You communicating the pressure you had to finish cars that day/week because you were closing soon and me being excited to finally get my car back after several months, also resulted to me not doing a thorough inspection.
It is how you handled the situation when I
brought it up to you that prompted me to write the reviews.
There was no need for this to escalate to a bad review, I have tried to reach out to you to talk this through. Remember when I came to your shop, I came with the notion that you are done with the car but when I arrived, you were still busy with the car, perhaps doing minor touch ups.
I did not make the payment as confirmation I am happy with everything, I made it because I live far from your area and trusted that you will complete all minor touch ups that needed to be completed.
I should have inspected the car more thoroughly before the payment. You communicating the pressure you had to finish cars that day/week because you were closing soon and me being excited to finally get my car back after several months, also resulted to me not doing a thorough inspection.
It is how you handled the situation when I
brought it up to you that prompted me to write the reviews.
MK
Melikhaya K's update18 Jan 2023, 15:05
Reviewer Update
This is the response I was hoping to get in the first place. Here you are very detailed in explaining what happened and conveying your view. When I initially enquired about this you were defensive and dismissive.
There was no need for this to escalate to a bad review, I have tried to reach out to you to talk this through. Remember when I came to your shop, I came with the notion that you are done with the car but when I arrived, you were still busy with the car, perhaps doing minor touch ups.
I did not make the payment as confirmation I am happy with everything, I made it because I live far from your area and trusted that you will complete all minor touch ups that needed to be completed.
I should have inspected the car more thoroughly before the payment. You communicating the pressure you had to finish cars that day/week because you were closing soon and me being excited to finally get my car back after several months, also resulted to me not doing a thorough inspection.
It is how you handled the situation when I
brought it up to you that prompted me to write the reviews.
There was no need for this to escalate to a bad review, I have tried to reach out to you to talk this through. Remember when I came to your shop, I came with the notion that you are done with the car but when I arrived, you were still busy with the car, perhaps doing minor touch ups.
I did not make the payment as confirmation I am happy with everything, I made it because I live far from your area and trusted that you will complete all minor touch ups that needed to be completed.
I should have inspected the car more thoroughly before the payment. You communicating the pressure you had to finish cars that day/week because you were closing soon and me being excited to finally get my car back after several months, also resulted to me not doing a thorough inspection.
It is how you handled the situation when I
brought it up to you that prompted me to write the reviews.