NB
Ntuthuko B
1 reviews | Active since Sept 2015
12 Sept 2015, 18:14
The #Eco-Navitas solar solution - 6 weeks of miser
<br> After paying lots of money to take up ABSA's solar solution, it has been nothing but 6 weeks of misery. The circuits trip on most days and this weekend we have lost use of all plugs, after yet another attempt to fix this. The fridge has been damaged twice and the sound system once. The worst part is realizing that I've paid so much money to be in a far worse situation Than I ever was with Eskom alone.<br> <br> ABSA and Eco-Navitas have no clue what's happening. I now want a full refund and costs for fridge repairs.
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Econavitas's replyOfficial
02 May 2023, 21:58Hello nmbhengu,
Firstly we understand the frustration you are experiencing, and continue to work hard to assist you with this.
We have done numerous return visits, and even commissioned an independent electrical assessment, which has confirmed our initial finding that the fault is coming from the existing electrical infrastructure in your home - as per the detailed report provided to you.
While we cannot be accountable for the complete rewiring of a house's faulty wiring when installing a system, which is why our terms and conditions clearly stipulate this, we also appreciate how frustrating it can be when this happens. So regardless of our ability to \walk away, I do hope that in time you appreciate our numerous return visits
Firstly we understand the frustration you are experiencing, and continue to work hard to assist you with this.
We have done numerous return visits, and even commissioned an independent electrical assessment, which has confirmed our initial finding that the fault is coming from the existing electrical infrastructure in your home - as per the detailed report provided to you.
While we cannot be accountable for the complete rewiring of a house's faulty wiring when installing a system, which is why our terms and conditions clearly stipulate this, we also appreciate how frustrating it can be when this happens. So regardless of our ability to \walk away, I do hope that in time you appreciate our numerous return visits
Econavitas's reply02 May 2023, 21:58
Official
Hello nmbhengu,
Firstly we understand the frustration you are experiencing, and continue to work hard to assist you with this.
We have done numerous return visits, and even commissioned an independent electrical assessment, which has confirmed our initial finding that the fault is coming from the existing electrical infrastructure in your home - as per the detailed report provided to you.
While we cannot be accountable for the complete rewiring of a house's faulty wiring when installing a system, which is why our terms and conditions clearly stipulate this, we also appreciate how frustrating it can be when this happens. So regardless of our ability to \walk away, I do hope that in time you appreciate our numerous return visits
Firstly we understand the frustration you are experiencing, and continue to work hard to assist you with this.
We have done numerous return visits, and even commissioned an independent electrical assessment, which has confirmed our initial finding that the fault is coming from the existing electrical infrastructure in your home - as per the detailed report provided to you.
While we cannot be accountable for the complete rewiring of a house's faulty wiring when installing a system, which is why our terms and conditions clearly stipulate this, we also appreciate how frustrating it can be when this happens. So regardless of our ability to \walk away, I do hope that in time you appreciate our numerous return visits