SS
Samantha S
1 reviews | Active since Mar 2019
26 May 2021, 15:09
VERY POOR CUSTOMER SERVICE
I paid to take the course and could only get to section 3 then the course start all over again. I can't go on with the course and write the test. I've sent multiple e-mails asking for help, but got no reply from them. Ironic because in one of the sections of the course, they mention that time is money and now they're wasting mine. Not happy at all.
Helpful (0)
Replies (4)0
Replies (4)
eCommerce Infinity's replyOfficial
02 Jun 2021, 00:41Hi Samantha, we apologise for the bad service, We were running an update and something was wrong with our servers. We have since fixed the issue
eCommerce Infinity's reply02 Jun 2021, 00:41
Official
Hi Samantha, we apologise for the bad service, We were running an update and something was wrong with our servers. We have since fixed the issue
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Samantha S's updateReviewer Update
02 Jun 2021, 07:24No courses on my dashboard! Problem NOT fixed! Seriously guys, don't waste your time and money!!!!!!!!!!!!!!!!!!!!
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Samantha S's update02 Jun 2021, 07:24
Reviewer Update
No courses on my dashboard! Problem NOT fixed! Seriously guys, don't waste your time and money!!!!!!!!!!!!!!!!!!!!
eCommerce Infinity's replyOfficial
08 Jun 2021, 13:38Hi Samantha
We aren't sure why that is going on but please check again and tell us if the other sections aren't appearing.
If not please contact our support team *** for refund.
We apologize for this issue and the inconvenience that may have arose from this.
We aren't sure why that is going on but please check again and tell us if the other sections aren't appearing.
If not please contact our support team *** for refund.
We apologize for this issue and the inconvenience that may have arose from this.
eCommerce Infinity's reply08 Jun 2021, 13:38
Official
Hi Samantha
We aren't sure why that is going on but please check again and tell us if the other sections aren't appearing.
If not please contact our support team *** for refund.
We apologize for this issue and the inconvenience that may have arose from this.
We aren't sure why that is going on but please check again and tell us if the other sections aren't appearing.
If not please contact our support team *** for refund.
We apologize for this issue and the inconvenience that may have arose from this.
eCommerce Infinity's replyOfficial
23 Aug 2021, 00:12We apologize for the poor service, because of a system hack we were unable to access some of our communication channels. Please check section 8B to access your test.
We humbly apologize and are ready to fix this issue. If you have any more problems, please send us a WhatsApp text to *** to get a speedier reply.
We humbly apologize and are ready to fix this issue. If you have any more problems, please send us a WhatsApp text to *** to get a speedier reply.
eCommerce Infinity's reply23 Aug 2021, 00:12
Official
We apologize for the poor service, because of a system hack we were unable to access some of our communication channels. Please check section 8B to access your test.
We humbly apologize and are ready to fix this issue. If you have any more problems, please send us a WhatsApp text to *** to get a speedier reply.
We humbly apologize and are ready to fix this issue. If you have any more problems, please send us a WhatsApp text to *** to get a speedier reply.