Unacceptable replacement of EcoFlow unit

Ecoflow customers should be aware that if you send your unit in for repairs - if they need to replace the unit, be aware you may not get the same model that you have purchased. On numerous occasions I asked to speak to a manager & you cannot get further than the Support Centre. After spending R23 990 on a unit - the offer I was given to accept a different model is “we will send you a gift” which I declined as it was a little light for loadshedding. How ironic after spending R23 990 for a power station for loadshedding, I am offered a rechargeable light. If I still didn’t want to accept the model I was given, they were willing to apply for a refurbished unit as a replacement- knowing that the unit I sent in was only 8 months old at this time. Since August / September 2023 - never received a call from ANY manager.