Pathetic company and service

Bought a refurb unit on Fri 15 Sep. Only received it 21st bec they don't carry stock in CT...seriously!? Unit came with 22% charge??? Charged, checked, tested everything with and without load and everything looked good so set it up in it's permanent position. After 3 days of no load the battery was down to 25%? Checked all cables, etc wouldn't charge. Contacted support a few times until someone finally agreed that it needed to come back to be checked. What was funny is that they wasted so much time asking stupid questions and even requesting phot and video proof of a dead unit :-D My unit was collected eventually and returned to JHB which took 5 days via courier. They can only send my replacement unit after it has been checked which is absolute BS. I am still without a unit and will likely only receive it another 5 days from now if I'm lucky. Should this unit fail in any way shape or form, I will be taking them to court and any other options available to me.

Absolutely disgusting support and service for a very well known brand.

The first time I opted not to buy on Takealot. I could have gotten a new unit with same day delivery and 100x better return policy for an extra R900 :-(