1 reviews | Active since Sept 2011
Undoubtedly the worst online shopping experience I’ve ever had to endure!!
I placed an order 2 weeks ago, after 5 days I had still not received feedback, tracking number or product so I emailed querying my order status and received a reply saying they'd check my order status with their fulfilment team and get back to me which they never did, I sent a further follow up email 2 days later which was also ignored so I called them and was told I’d receive a call back 30 minutes later with information about my order and never heard back from them. I emailed them again yesterday asking for a refund which was also ignored, called them today again and was told it was waiting to be fulfilled and they were sorry for not replying to my emails!! Really frustrating to deal with companies like this who are quick to take your money and then couldn’t be bothered about the client, all correspondence had a senior person in the company in copy so it’s clearly a case of poor leadership. Rather support reputable companies such as Takealot who actually have business ethics and accountability.
As it stands I have still not received the product nor have I received a refund.
We have to apologize profusely for the lack of response from our team.
We see that your order was placed on the 11th March which puts our 7 working day delivery promise at the 23rd March which was yesterday, our sincere apologies for any inconvenience caused due to this delay. We checked on your order now and we see that its on its way to you. It was shipped from our warehouse in JHB and it has reached CPT. The tracking details have been emailed to you.
Once again our sincere apologies for the frustration and inconvenience.
We have to apologize profusely for the lack of response from our team.
We see that your order was placed on the 11th March which puts our 7 working day delivery promise at the 23rd March which was yesterday, our sincere apologies for any inconvenience caused due to this delay. We checked on your order now and we see that its on its way to you. It was shipped from our warehouse in JHB and it has reached CPT. The tracking details have been emailed to you.
Once again our sincere apologies for the frustration and inconvenience.
Your reply is a little misleading and not accurate.
The order was placed on March 11th, today is March 25th, taking into account the weekend and public holiday that is 10 business days (15 calendar) days not 7 days!
What annoys me even more than this though is that despite me cancelling this order and requesting a refund on numerous occasions and completing your refund form BEFORE it had shipped you have now gone ahead and shipped the order anyway which just speaks volumes of how poorly your organization conducts business, why do you insist on sending me this order if I have requested a refund with ample notice and prior to it being shipped?
Your nominated forwarder confirmed today that goods have still not left Johannesburg and that earliest delivery would be on Monday 29th.
If I am not refunded I am going to lodge a formal complaint against your organization with Consumer Goods and Service Ombud.
Your reply is a little misleading and not accurate.
The order was placed on March 11th, today is March 25th, taking into account the weekend and public holiday that is 10 business days (15 calendar) days not 7 days!
What annoys me even more than this though is that despite me cancelling this order and requesting a refund on numerous occasions and completing your refund form BEFORE it had shipped you have now gone ahead and shipped the order anyway which just speaks volumes of how poorly your organization conducts business, why do you insist on sending me this order if I have requested a refund with ample notice and prior to it being shipped?
Your nominated forwarder confirmed today that goods have still not left Johannesburg and that earliest delivery would be on Monday 29th.
If I am not refunded I am going to lodge a formal complaint against your organization with Consumer Goods and Service Ombud.