YS
Yvonne S
1 reviews | Active since Apr 2011
28 Jul 2021, 09:53
No parcel
I'm very disappointed in this company. I phoned then on Friday 23 July to try and find out where the parcel is as they send me a way bill number 21 July. On the courier guy system it also show that the parcel was not picked up. Ecodeport assured me that the courier guy picked it up on Friday 23 July . I phoned the courier guy 28 July just to find out that my parcel is still sitting in the shop. I was counting to have my experiment here as I need it urgent.
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ECODEPOT's replyOfficial
28 Jul 2021, 14:25Dear Yvonne, our sincerest apologies for the delay, we use third-party couriers for our collections/deliveries and they are supposed to collect as soon as a waybill is generated. The agent you spoke to on Friday must have called The Courier Guy and was assured that they would collect but they failed to do so. I checked with one of our fulfillment agents and she said that she has spoken to you today and has also spoken to operations at The Courier Guy to ensure that upliftment is successful today.
ECODEPOT's reply28 Jul 2021, 14:25
Official
Dear Yvonne, our sincerest apologies for the delay, we use third-party couriers for our collections/deliveries and they are supposed to collect as soon as a waybill is generated. The agent you spoke to on Friday must have called The Courier Guy and was assured that they would collect but they failed to do so. I checked with one of our fulfillment agents and she said that she has spoken to you today and has also spoken to operations at The Courier Guy to ensure that upliftment is successful today.