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Paid over an amount of R1884 on 27 November 2020. Still no product delivered, now battling to get a refund or just some one to contact for a refund. We have ordered just about 300 items on line, no problems, but the service regarding this purchase is unforgivable. It was suppose to be a birthday gift, no luck. So I figured perhaps a Xmas gift, no luck. The people involved cancelled the waybill and generated a new one. Now apparently it was cancelled by the supplier. If need be I can supply all the relevant companies and names involved but just think that this sucks.
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ECODEPOT's replyOfficial
18 Jan 2021, 12:22Dear Louis, our sincerest apologies for the frustration and inconvenience this has caused. I have asked our fulfillment team to look into this as a matter of urgency. I see that the collection has been booked twice, but I don't see any record of a refund request. One of our agents will call you asap
ECODEPOT's reply18 Jan 2021, 12:22
Official
Dear Louis, our sincerest apologies for the frustration and inconvenience this has caused. I have asked our fulfillment team to look into this as a matter of urgency. I see that the collection has been booked twice, but I don't see any record of a refund request. One of our agents will call you asap