JC
Jacob C
1 reviews | Active since Aug 2014
06 Nov 2020, 16:57
ECODEPOT bad online experience.
Place an order and made payment via Credit Card. Some issue with the system and no order was generated. Phoned and got a sorry we don't know what happened and we don't see the order on the system instead of trying to assist. I unfortunately then went and created a new order and made another payment. First was on 27th Oct and second payment on 29th Oct and today is the 6th Nov and I still have no Product and no refund of my first payment. Apparently the parcel was given to the wrong courier, Dawn Wing one of the worst couriers in SA.
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ECODEPOT's replyOfficial
09 Nov 2020, 09:46Dear Jacob,
Please note that the reversal of funds back to a credit card can take from 7 to 10 working days to reflect in one's account, the reversal has been done, the time-frame for when it will reflect is unfortunately out of our hands.
Our fulfillment team has informed me that the couriers tried to deliver on Friday 6/11/20 but could not reach you and they will reattempt delivery today.
Our apologies for your frustration.
Please note that the reversal of funds back to a credit card can take from 7 to 10 working days to reflect in one's account, the reversal has been done, the time-frame for when it will reflect is unfortunately out of our hands.
Our fulfillment team has informed me that the couriers tried to deliver on Friday 6/11/20 but could not reach you and they will reattempt delivery today.
Our apologies for your frustration.
ECODEPOT's reply09 Nov 2020, 09:46
Official
Dear Jacob,
Please note that the reversal of funds back to a credit card can take from 7 to 10 working days to reflect in one's account, the reversal has been done, the time-frame for when it will reflect is unfortunately out of our hands.
Our fulfillment team has informed me that the couriers tried to deliver on Friday 6/11/20 but could not reach you and they will reattempt delivery today.
Our apologies for your frustration.
Please note that the reversal of funds back to a credit card can take from 7 to 10 working days to reflect in one's account, the reversal has been done, the time-frame for when it will reflect is unfortunately out of our hands.
Our fulfillment team has informed me that the couriers tried to deliver on Friday 6/11/20 but could not reach you and they will reattempt delivery today.
Our apologies for your frustration.