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GS
George S

1 reviews | Active since Jul 2020

08 Jul 2020, 10:29

Ecodepot - don't use

<div>Ordered a sink and few other items from Ecodepot on 5 May 2020. To this date:

1) I have not received the sink, and 2) I have not received a refund for the sink, but most importantly, 3) I have not receive a single email or communication that was INITIATED by Ecodepot regarding this unfortunate matter (I have only received replies to my emails asking repeatedly where the sink or my refund is).

Ecodepot, there can be NO excuse for poor customer service, not even COVID-19. Pick up the phone and give me a call, send me an email, sort out my refund or deliver the sink. This is your problem remember, not mine (apart from the fact that you are still comfortably holding onto my money or sink).

PS: Ecodepot is no longer answering their phones, due to high call volumes as a result of COVID-19. Online companies should be thriving under COVID-19, yet it seems that you are sinking?</div>

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Replies (3)
ECODEPOT
ECODEPOT's reply08 Jul 2020, 11:19
Official
Dear Mr Smit, you have been refunded on the 6/7/2020. The reason for the delay was because we did not receive the correct details from you, we requested again on the 2/7/2020. We then proceeded with a CC refund, CC reversals take a few days to reflect. Our apologies if we caused you any frustration.
GS
George S's update08 Jul 2020, 13:52
Reviewer Update
Ecodepot, I received this claim you made to HelloPeter "He posted this review after he has been refunded and he is not being truthful about us not getting back to him and I have the communication to prove it."

Not being truthful - wow.

I confirm again, and can provide proof by means of bank statement, that the refund is not reflecting in my bank account at 08 July 2020, 13:44 (time of this response).

Please provide proof that:

- you sent a confirmation of the refund before 08 Jul 2020, 10:29 (when I posted the initial review), and
- communication initiated by Ecodepot, i.e. not in response to a preceding email from me. For example: where Ecodepot proactively informs me why the sink was not delivered the week before, as opposed to me asking you why the sink was still not delivered.

If you can't provide the above proof, then it is you not being truthful...correct?
ECODEPOT
ECODEPOT's reply08 Jul 2020, 14:47
Official
We apologize for the back and forth and miscommunication on our part. Your funds have been reversed, 6/7/2020, it can take 7 workdays to reflect, the only proof we can send is what we have already sent you, that the reversal was successful. Once again our apologies for the frustration.