PK
Pieter K

1 reviews | Active since Oct 2020

16 Oct 2020, 11:46

Disgusted!

Worst online shopping experience ever! Should have read the Hellopeter reviews beforehand. Took one month, many phone calls and e-mails to receive last half of my order (and don't give me the common excuse of different suppliers/warehouses, it came from the same one as first half of my order). And don't blame the courier, I bought it from EcoDepot, and it is your responsibility to get my product to mu doorstep,m as promised. Then they also provide false information (false advertising), mixing up liters/minute with liters/hour for pumps that I bought. Massive difference. I cannot recommended them at all, and will never ever use them again. Ecodepot, please don't waste your time and energy to try and explain, apologize or make excuses, you know you were pathetic, accept it!

0
Replies (1)
ECODEPOT
ECODEPOT's reply28 Oct 2020, 16:05
Official
Dear Pieter, we must apologize for this. After investigating I see that you were cc'd in the courier emails and they had an issue for many days failing to collect your order. We understand that it must have been frustrating to have only received it after so long. I was very pleased to see that the order you placed after that one was delivered within the given timeframe! ⭐