After sales service with more than a smile

We ordered two infra-red thermometers from Ecodepot's online service in May. The order was delayed but they called to explain and kept us updated, which I really appreciated. In September, one of the thermometers malfunctioned. I contacted them about it. With absolutely no quibbling or insisting that they first check it, they offered to replace the thermometer with a new one. The replacement was delivered two days later, with a nice little gift by way of an apology. Outstanding service!!!!