1 reviews | Active since Sept 2017
Awful service
We bought a car through Eco Auto, which we thought was in a very condition (at least that was what the salesman said). After driving the car for a few days, it just cut out. We took the car back and they claimed that the turbo is faulty. The car stood at their workshop for a week and a half, apparently waiting for parts. Got the car back, and the same problem was still there. The car was taken back, and again they claimed it was fixed. They had apparently fitted a new sensor. It went back for the 3rd time for the same issue!!! We decided to have the vehicle checked out by Union Motors who picked up a lot of problems! We wanted to cancel the deal with Eco Auto as they refused to fix the vehicle. We were still in our 30 days period to cancel the deal. They kept on insisting that we keep the vehicle. It stood at their premises for about 2 weeks. We finally came to a "agreement" that they will fix some of the issues, which being the turbo, the radiator and control arms, which by the way they claimed they have replaced. Also the faulty handbrake was reported 3 times. Nothing was done about is. It was not the case as noted by Union Motors. The vehicle was then taken back again for the said repairs. After another week, we received it back. We had the car back for a few days, when a blowing noise came from the engine. We took the vehicle to Turboformance to investigate. Pipes were burst, which was supposed to be changed. The wire work was done in such an untidy way, some of them close to the fan... I would not refer people to ever buy a vehicle at Eco Auto Mbombela!!! They are overpriced in the first place, their vehicles are **** and the service you get from the so called "mechanic", will only cause frustration, not to mention the lies they told us about so called "repairs" that they did, but was not done. According to Turboformance, the turbo was not even touched....let alone fixed!!!! Very bad service, ********* and no pride in their work!
Hi Leonie
Allow us to apologise. We are truly sorry to hear about your experience and would like to thank you so much for letting us know, we will take this up with our Mbombela branch and revert back to you as soon as possible.
Please send all your correspondence with our Mbombela branch to ***. This will assist us in solving the matter urgently.
Warm Regards
Eco Auto Team
Hi Leonie
Allow us to apologise. We are truly sorry to hear about your experience and would like to thank you so much for letting us know, we will take this up with our Mbombela branch and revert back to you as soon as possible.
Please send all your correspondence with our Mbombela branch to ***. This will assist us in solving the matter urgently.
Warm Regards
Eco Auto Team
