A poor experience turned positive

After a poor service experience I received a phone call from Willie Grobler, the owner of Echo 4x4. He apologised to me for the poor service I experienced (see my previous report), and committed to turning it around.<br> <br> I'm very happy to report that Echo 4x4 turned my experience around and delivered me my trailer in perfect working condition, giving me extra special attention in doing so.<br> <br> I believe that a hallmark of a great business is one that can acknowledge that they've done wrong and then pour their effort into righting things.<br> <br> Thank you Echo 4x4 for leaving me with a smile on my face! I look forward to further adventures with your excellent products and I will definitely be back!