Worst service

I don't even know where to start. Echelon took 3 months to assess my claim. They did not even have the audacity to tell me when my claim was rejected, i found out from the rental company that i need to return the rental car on 29 August 2019. I have been asking that they send me the rejection letter with reasons and today is the 2nd of September 2019, i still have not received the rejection letter, i asked that they return my car, that has still not happened as of today so please do yourself a favour and stay away from this **** of an insurer. I'm absolutely disgusted and want nothing to do with them, i have asked they cancel my insurance but surprise surprise, i am still waiting for the cancellation letter. I pay R2 000 per month for God's sake!!