SR
Shrian R
1 reviews | Active since Aug 2009
14 Apr 2016, 06:33
Two weeks and waiting for a simple NCB letter
I've requested (via my broker) for Echelon to provide me with a No Claims Bonus letter.<br> <br> This was submitted last Monday and tomorrow will be 10 business days and I still do not have the letter.<br> <br> It pains me how a company can show so much incompetence in furnishing a customer with information which is not only readily available, but critical to the calculation of one's premiums and therefore would be common knowledge to the insurer.<br> <br> I want this by close of business today.
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Echelon Private Client Insurance's replyOfficial
14 Apr 2016, 16:36Hello shrian,
Thank you for contacting us regarding your dissatisfaction with our service levels.
We note that the necessary letter was sent to your broker earlier today, as requested. We are investigating the reasons for the delay and will be taking the necessary action to ensure that this doesn't occur again.
Take care,
Echelon Private Client Solutions
Thank you for contacting us regarding your dissatisfaction with our service levels.
We note that the necessary letter was sent to your broker earlier today, as requested. We are investigating the reasons for the delay and will be taking the necessary action to ensure that this doesn't occur again.
Take care,
Echelon Private Client Solutions
Echelon Private Client Insurance's reply14 Apr 2016, 16:36
Official
Hello shrian,
Thank you for contacting us regarding your dissatisfaction with our service levels.
We note that the necessary letter was sent to your broker earlier today, as requested. We are investigating the reasons for the delay and will be taking the necessary action to ensure that this doesn't occur again.
Take care,
Echelon Private Client Solutions
Thank you for contacting us regarding your dissatisfaction with our service levels.
We note that the necessary letter was sent to your broker earlier today, as requested. We are investigating the reasons for the delay and will be taking the necessary action to ensure that this doesn't occur again.
Take care,
Echelon Private Client Solutions