Spate of incompetence

I have been experiencing a lot of geyser related issues recently, and therefore made use of my Home Assist feature from Echelon which is an add on and premium service, not included in the standard policy.<br> <br> Usually the service is good, however recently there has been a spate of pure incompetence as well as arrogance.<br> Echelon - your business model of using a contracted call centre simply does not work.<br> The call centre does not have access to all of my details at their fingertips, so constantly need to confirm information which wastes a lot of time.<br> <br> Furthermore, my USSD code stopped working, no one knows how to fix this, and I was told that I do not have Home Assist.<br> <br> Then, the last two instances I have to constantly call and follow up with regard to the dispatch of someone to help me.<br> Also, your call centre has stopped sending reference numbers out which they used to do, now we need to ask for these - again time wasted and people are not doing what they are employed to do.<br> <br> I need someone to do the following:<br> <br> 1. Fix my USSD code<br> 2. Explain what has changed and why it takes so much effort on my part to get something done.