Poor service , no accountability, bad response

My geyser burst on the 25 September and Echelon arranged replacement on the day. At this stage I was rather impressed with their service.<br> Unfortunately when I returned after the weekend I found that I did not have hot water. I then called the plumber that did the job and he was too busy to rectify the fault. <br> Seems like this is the case with Echelon as well as I called them 3 times on 28 September and each time they promise that somebody will contact me. As I am typing this they already again failed to call me back as promised.<br> <br> Even worse is the extremely poor response times of their call centre where I spend approximately 46 minutes on the 3 calls.