1 reviews | Active since Sept 2016
No Feedback at All Regarding Claim
<p>I submitted a claim for my swimming pool on 11 January for burts pipes in my swimming pool. The assessor came out and no feedback on his report. I have to call Nicole to follow up as she doesn't provide any sort of feedback. Nicole told me that Echelon is still waiting for the assessors report. When I called Mandy she informed me that the report has been submitted to Elvira 2 days ago. Once again I had to call and follow up as nobody bothers to give an update. On my follow up, Nicole told me that my claim is with management for a decision. I still have not heard from Nicole, Elvira or managent. Now my challenge is that I constantly have to fill the pool. I wonder if management will pay part of my water bill? I feel the service has been totally pathetic and unprofessional. I'm seriously considering leaving Echelon as you cannot treat your clients like this. No customer service at all.</p>
Thank you for your complaint. We will look into this matter urgently and get all of the relevant details in order to respond to you.
Take care,
Echelon Private Client Insurance
Thank you for your complaint. We will look into this matter urgently and get all of the relevant details in order to respond to you.
Take care,
Echelon Private Client Insurance
We have obtained all of the information pertaining to your claim with us. According to our records, we received your claim on 12th January, which was registered & and the claim number notified to your broker the same day . Our assessor was appointed the following day, and the appointment was set for 18th January. We generally wait for a week for our assessor's reports, but received same on 24th January, which was referred to management the same day, and finalised on 25th. Our advices were sent to your broker on 26th January, which we believe were relayed to you on 27th January.
We apologise that our service levels have not met your expectations. Please don't hesitate to contact us, if you have any further queries.
Take care,
Echelon Private Client Insurance
We have obtained all of the information pertaining to your claim with us. According to our records, we received your claim on 12th January, which was registered & and the claim number notified to your broker the same day . Our assessor was appointed the following day, and the appointment was set for 18th January. We generally wait for a week for our assessor's reports, but received same on 24th January, which was referred to management the same day, and finalised on 25th. Our advices were sent to your broker on 26th January, which we believe were relayed to you on 27th January.
We apologise that our service levels have not met your expectations. Please don't hesitate to contact us, if you have any further queries.
Take care,
Echelon Private Client Insurance