SE
Stephen E
1 reviews | Active since Jan 2018
27 Jul 2021, 10:29
My Insurance
This insurance company is quick to take there money about they will not phone a client regarding a claim? They first take a hole week to approve addition work that need to be done and then they just don’t care if people are unhappy with the level of service they are providing. A bumper claim for repairs should never take almost a week to approve. And if the Panelbeaters ask for a new bumper they should know best on what is required.
So please don’t insure with this company they only happy when they don’t have to repair a thing.
Helpful (0)
Replies (4)0
Replies (4)
Echelon Private Client Insurance's replyOfficial
27 Jul 2021, 10:58Good Morning Sir
Thank you for bring your dissatisfaction to our attention, we will investigate and revert accordingly.
Please could we ask that you email your claim number to atyourservice @echelonpci.co.za (No spaces) for us to investigate and respond.
Kind Regards,
Echelon Private Client Insurance
Thank you for bring your dissatisfaction to our attention, we will investigate and revert accordingly.
Please could we ask that you email your claim number to atyourservice @echelonpci.co.za (No spaces) for us to investigate and respond.
Kind Regards,
Echelon Private Client Insurance
Echelon Private Client Insurance's reply27 Jul 2021, 10:58
Official
Good Morning Sir
Thank you for bring your dissatisfaction to our attention, we will investigate and revert accordingly.
Please could we ask that you email your claim number to atyourservice @echelonpci.co.za (No spaces) for us to investigate and respond.
Kind Regards,
Echelon Private Client Insurance
Thank you for bring your dissatisfaction to our attention, we will investigate and revert accordingly.
Please could we ask that you email your claim number to atyourservice @echelonpci.co.za (No spaces) for us to investigate and respond.
Kind Regards,
Echelon Private Client Insurance
Echelon Private Client Insurance's replyOfficial
27 Jul 2021, 13:49Good Afternoon Mr Enslin
We can confirm that the bumper replacement was authorised 26 July 2021.
The bumper repair is normal claims practice, only once the bumper was stripped did it become evident that there was more damage than what could be seen at the assessment.
Hope you have a good day further, and stay safe and warm.
Kind Regards,
Echelon
Kind Regards,
Echelon
Echelon Private Client Insurance's reply27 Jul 2021, 13:49
Official
Good Afternoon Mr Enslin
We can confirm that the bumper replacement was authorised 26 July 2021.
The bumper repair is normal claims practice, only once the bumper was stripped did it become evident that there was more damage than what could be seen at the assessment.
Hope you have a good day further, and stay safe and warm.
Kind Regards,
Echelon
Kind Regards,
Echelon
SE
Stephen E's updateReviewer Update
27 Jul 2021, 14:18This is not the problem your problem is how you handle the costumer.
Just a phone call and say for for the **** up would be nice but to much to ask.
Just a phone call and say for for the **** up would be nice but to much to ask.
SE
Stephen E's update27 Jul 2021, 14:18
Reviewer Update
This is not the problem your problem is how you handle the costumer.
Just a phone call and say for for the **** up would be nice but to much to ask.
Just a phone call and say for for the **** up would be nice but to much to ask.
Echelon Private Client Insurance's replyOfficial
27 Jul 2021, 14:36Good Afternoon Mr Enslin
The claim has been referred to the National Claims Manager.
Regards,
Echelon
The claim has been referred to the National Claims Manager.
Regards,
Echelon
Echelon Private Client Insurance's reply27 Jul 2021, 14:36
Official
Good Afternoon Mr Enslin
The claim has been referred to the National Claims Manager.
Regards,
Echelon
The claim has been referred to the National Claims Manager.
Regards,
Echelon