Insurance third-party services

There actually should be NO star rating on this business!!! We had 2 geysers burst at the same time over a weekend. Geysers were replaced by *********** people the Tuesday. We had to contact the company twice to fix the installation and still the wiring was loose. But this actually went smooth compared to the electrical appliances that was damaged due to water leaking onto it through the ceiling when the geysers burst. Assesstech came to collect complete appliances including a desktop with keyboard, mouse, screen and printer. All but the printer was supposedly working fine. Really a motherboard soaked and a screen and keyboard?????? But here comes the best part: when you finally after 2 full weeks get the supposedly working stuff back, half of it is missing!!!! Dear Echelon how do you appoint your third party services? We don't pay half the monthly rate when we pay you, why do we get not even halfa service from your third parties? Don't tell me the third parties don't report to you, surely you have a service level agreement with them? Another thing is that we, the customer, have to keep on following up, don't your customer services rep look after their clients? Guys, really your service is shocking to say the least and to Santam, I can honestly not believe this from you as a business!