Extreme bad service roadside assistance Echelon

We broke down on a highway in Port Elizabeth... Knowing that we had roadside assist on our insurance made us calmer... Imagine our disappointment when we called Echelon no less than a 10 times with no one reply or being cut off.. Thereafter our broker also called with the same response... My husband then had to call someone to assist me in a rather dangerous position.... Shame on you Echelon.. I have seldom been as disappointed as today with your absence of service..... I will certainly make it known amongst my friends and colleagues as this is NOT acceptable to friend or foe.