1 reviews | Active since Feb 2015
Eugene Marais + Echelon Private Client Insurance = Most Shocking Representation of Short-Term Insurance!!!
I've been an existing Echelon client since 2015, have 4 of my properties, vehicle & household contents covered under this policy, no previous claims until 22 July 2019 when my Fortuner's front passenger window was smashed & dashcam ******; this claim was only finalised on 27 September 2019. On 9 August 2019, my house was burgled with electronic devices & watches ******; I initially provided the claim form on 12 August 2019, a detailed summary of the ****** items with its specifications was then requested from me on 13 August 2019. I then submitted a SAPS Affidavit as well as Quotations with its specifications for the ****** items on 26 August 2019, detailing every piece of item. I then met with the Insurance Assessor, Trevor Cranfield, on 28 August 2019 where we discussed the claim & he obtained additional info. I was called by Trevor on 9 September 2019 informing me that my claim was approved, he then emailed me the Claim Summary on 10 September 2019, I rep**** with updated figures that needed to be added as these were related to the Claim. On 20 September 2019, I received the final claim summary with a total excess of R6 000; I rep**** to the email that included Trevor, Eugene Marais, Delicia Hans & Hazel Carelse, with my dissatisfaction regarding the turnaround of my claim as well as the R6 000 excess which would result in a financial loss for me. Eugene rep**** to my email on 20 September 2019 giving me a typical explanation with a referral to my policy response then telling me that he's discussed the Excess with Echelon & await a reply. I had no update or feedback until I emailed Eugene on 7 October 2019 requesting an update, he rep**** with a "Sorry, but no good news yet........I am meeting tomorrow with the company sales representative." Today is the 12th of October 2019 & I am yet to receive an update or proactive email from Eugene. I'm not sure if it's Echelon or Eugene Marais specific but as an individual who works in the Sales & Service Industry, this is by far the most shocking, unacceptable, inexcusable display of service.
Thank you for bringing these matters to our attention.
Please could you send an email to *** detailing the claim numbers for each of these claims, as this will enable us to investigate the matters and provide feedback.
Take Care
Echelon PCI
Thank you for bringing these matters to our attention.
Please could you send an email to *** detailing the claim numbers for each of these claims, as this will enable us to investigate the matters and provide feedback.
Take Care
Echelon PCI
Is this a joke? How soon do you want me to send the email to *********** ?
Is this a joke? How soon do you want me to send the email to *********** ?
We have traced a few claim numbers, however, we would like to confirm that they are correct. This will enable us to give you feedback on the correct claims.
This is the reason we asked for the email with the claim numbers.
Kind Regards,
Echelon PCI
We have traced a few claim numbers, however, we would like to confirm that they are correct. This will enable us to give you feedback on the correct claims.
This is the reason we asked for the email with the claim numbers.
Kind Regards,
Echelon PCI
Claim1: Dashcam
Claim1: Dashcam
On 13/08/2019 the claim was registered and documents requested. On 26/08/2019 documents were received and assessor appointed, assessment done 28/08/2019. Authorization sent 06/09/2019. On 20/09/2019 the assessor advised he missed your email. Revised authorization sent 20/09/2019.
On 13/08/2019 the claim was registered and documents requested. On 26/08/2019 documents were received and assessor appointed, assessment done 28/08/2019. Authorization sent 06/09/2019. On 20/09/2019 the assessor advised he missed your email. Revised authorization sent 20/09/2019.
We were first advised that you were not happy with settlement with your complaint on this platform submitted 12/10/2019.
We have reviewed the claim, and as a gesture of goodwill we will be waiving the R5000 excess. Your broker will be sent an amended Agreement of Loss soonest.
We were first advised that you were not happy with settlement with your complaint on this platform submitted 12/10/2019.
We have reviewed the claim, and as a gesture of goodwill we will be waiving the R5000 excess. Your broker will be sent an amended Agreement of Loss soonest.