Echelon Private Clients unwarranted debiting account with no communication.

Eugene Marais is my broker. I made a claim on my car and R8300 was deducted from my account from "Echelon" debit order. I queried this and Eugene said he made an admin error and I had to compensate for back payment of premiums. I complained and asked questions and never received answers to how they had the authority to just Take or ***** that money from my account without discussion or consent. The following month R1939 taken out my account and I am still currently waiting for a reply on this. I still have not got an updated insurance contract with details of the old or the new policy so i can see and compare and see this "admin error" or why they new uppded my premium this month by R800.

I have asked Eugene Marais to ask Echelon for my money back as it is ***** or at least proof that they had the right to just take that amount out my account without permission. Eugene Marais said he will get back to me and he has not and I have asked a few times now with no answer as yet. When I said that i want to reverse the debit order he said to me that I cant because then I wont be ensured. I want answers on this self - changing policy that I havent got an update on.

I originally put the claims through in March and in Feburary I spoke with and discused the claim, So it has taken me 4 months to get my car into the shop. I was sent to dals and they wanted a claim number which Eugene said I dint have and then the Assessor decided to avoid Dals as they have kick backs and it took me 1 month to get a quote out of them. However the assessor doesnt care about the questions that I have on this R11 500 taken out my account in the past 2 months and I still have to pay my excess when the car is repaired.

I need help to fight this matter please.