MM
Muzorewa M
1 reviews | Active since Aug 2020
29 Aug 2020, 10:43
Echelon not acting in customers’ best interest
Put in a claim for an iPhone 7 Plus 256Gb. The phone just stopped working and wouldn’t charge. Took it to the iStore, and they booked it in for an assessment. The report said that the phone has no power and is not repairable. I was given a quotation for an equivalent replacement phone. Submitted everything to Echelon. Now they want some strange guy to assess the phone! Isn’t iStore the official supplier & repairer of all things Apple? Echelon is wasting time and, as usual, are not willing to honour the claim.
Helpful (0)
Replies (3)0
Replies (3)
Echelon Private Client Insurance's replyOfficial
29 Aug 2020, 10:48Good Morning Muzorewa
Thank you for bringing the matter to our attention.
Please could you send an email with your claim number to atyourservice @echelonpci.co.za (without the spaces) so that we can investigate and provide feedback.
Regards,
Echelon
Thank you for bringing the matter to our attention.
Please could you send an email with your claim number to atyourservice @echelonpci.co.za (without the spaces) so that we can investigate and provide feedback.
Regards,
Echelon
Echelon Private Client Insurance's reply29 Aug 2020, 10:48
Official
Good Morning Muzorewa
Thank you for bringing the matter to our attention.
Please could you send an email with your claim number to atyourservice @echelonpci.co.za (without the spaces) so that we can investigate and provide feedback.
Regards,
Echelon
Thank you for bringing the matter to our attention.
Please could you send an email with your claim number to atyourservice @echelonpci.co.za (without the spaces) so that we can investigate and provide feedback.
Regards,
Echelon
Echelon Private Client Insurance's replyOfficial
29 Aug 2020, 12:40Good Afternoon Dr Mbele
Hope this email finds you well.
According to the documentation on file the iStore Damage report does not state what caused the phone to no longer charge up. The iStore advised our claims handler that they cannot confirm what caused the problem with the device.
(Continue)
Echelon Private Client Insurance's reply29 Aug 2020, 12:40
Official
Good Afternoon Dr Mbele
Hope this email finds you well.
According to the documentation on file the iStore Damage report does not state what caused the phone to no longer charge up. The iStore advised our claims handler that they cannot confirm what caused the problem with the device.
(Continue)
Echelon Private Client Insurance's replyOfficial
29 Aug 2020, 12:42(Continues)
In this instance, a normal part of the Claims process would be to appoint a contractor to do assessment to confirm what would have caused the battery to no longer charge.
Please refer to your broker for feedback, as we are communicating with them accordingly.
Regards,
Echelon
In this instance, a normal part of the Claims process would be to appoint a contractor to do assessment to confirm what would have caused the battery to no longer charge.
Please refer to your broker for feedback, as we are communicating with them accordingly.
Regards,
Echelon
Echelon Private Client Insurance's reply29 Aug 2020, 12:42
Official
(Continues)
In this instance, a normal part of the Claims process would be to appoint a contractor to do assessment to confirm what would have caused the battery to no longer charge.
Please refer to your broker for feedback, as we are communicating with them accordingly.
Regards,
Echelon
In this instance, a normal part of the Claims process would be to appoint a contractor to do assessment to confirm what would have caused the battery to no longer charge.
Please refer to your broker for feedback, as we are communicating with them accordingly.
Regards,
Echelon