Echelon Insurance is Really Bad

Hi South Africa, I'm writing this review based on actual events. Echelon Short Term/Private client insurance is one of the worse I've eve experienced as a South African. The service providers they use is completely useless and do not know what they doing regarding Solar Geysers and Electronics from home perspective. My broker unfortunately did not do much to assist, hence cancelled my insurance. Echelon use service providers that is not knowledgeable in standard house maintenance/repairs, I promise you you wasting your money, time and effort. The teams including the broker enjoyed their weekends, with no follow up calls to the client that's experiencing Hot water Geyser issues, certain geyser components they repair and other geyser parts they don't, now tell where in the life of a South African did you hear the insurance only cover certain parts of a geyser. Irrespective, I told the insurance I will pay for the parts all they need to do is get the right service provider to install the parts, yeah you guessed right not even a quick phone call, yet every month end that debit order goes through and the broker is smiling.