Echelon don't bother to reply to Hello Peter

I recently shared a complaint about Echelon on Hello Peter. They did not bother to respond to me. Very disturbing.

Recent water damage claim not honoured by Echelon I am deeply frustrated by the recent handling of my insurance claim submitted to Echelon through my brokers for the damage to the wall of my house caused by rain. Echelon has refused to fulfill the claim, attributing the damage to a supposed lack of maintenance and gradual deterioration. Contrary to their assumption, my house has been meticulously maintained, evidenced by a recent paint job completed just a year prior. Strangely, they did not request proof of maintenance, opting instead to make baseless assumptions to avoid payout. The claimed amount for the damage was under R4,000, a sum well within the coverage scope. I submitted the claim on November 15th, only to face rejection on December 22nd, a delay of a month and a half. This experience raises serious concerns about the purpose of insurance if valid claims are not honoured promptly and fairly. The lack of consideration for evidence and the lengthy processing time reflect a disheartening level of service from Echelon, leaving me questioning the value of my insurance investment.