Echelon disgrace

My name is MD Hlophe running a Brokerage insurance company I was introduced to a company call Echelon which is underwritten by Santam, I met the lady from Echelon in uMhlanga Ridge Durban Kzn explaining Echelon products I was blown away, I wanted to cancel my insurance I had, I spoke to my wife and she asked me nicely not to cancel our current insurance at that time since that insurance company was amazing to us all claims were paid on time no stories or whatsoever I didn't listen, I went and changed to Echelon.

In Durban we just had heavy rain fall in previous weeks and our main gate got stuck, I called Echelon to assist as soon as possible but they took almost a week to come and they didn't sent a company who specialises with gate motors. They send thier private person who never repaired a gate motor before or have a company that repairs gate motors, basically a person who know nothing about gate motors to assess the gate, he came took pictures of the gate motor now Echelon send email after two weeks saying that they won't fix the gate motor since it wear and tear.

I asked, please send me a proof that a person took pictures have experience with gate motor they failed to do that I call thier Cape Town office spoke to a lady who was handling our claim she couldn't give me the assessors name or his company I also call Durban branch office since I new them, they also fail they ended up saying they will send a person who deals with gate motors, I was so furious and frustrated to hear Echelon lady says this, why they waste our time on send a person who know nothing about the gate motor and conclude our claim without having an espect or a company that deals with the gate motors at a first place.

With my 12 years experience in the industry I will say this loud and clear Echelon is there to decline claims, why I am saying this? If you have a damaged gate motor you send a person who deals with that type of claims not your friend who seat in the office and wait to visit our homes knowing nothing, that a sign that you will not pay or approve claims, I am an insurance broker playing in this space I know how is done.

Our safety is extremely compromised by Echelon, my wife works awkward hours since she's a medical doctor, she comes home in the middle of the night she have to stop the car and go to open the gate in the rain extremely scared, they don't care about thier clients it clear since it took two weeks to decline our claim.

The Company I cancelled insurance took 1 hour to 48 hours to approve any claim, a gate claims it more sensitive because it involves safety but Echelon don't care.

If you want peace of mind please play away from this company called Echelon take it from me you will never find joy.