Claims process slow and outdated.

I am extremely disappointed with Echelon. They are meant to be an excellent insurer and I pay a little more for my premiums because I want to be insured properly. I had a vehicle claim (a truck swerved into my lane and hit my car). I reported the incident immediately, sent photographs and completed a claim form. About a week later I was sent a list of 'approved panel beaters' that I needed to go to to get a quote (not repair the vehicle- more time being wasted). Then after taking my car to get a quote, I submitted this quote for approval... Instead of approving the quote, an assessor was appointed and I was told that he would be contacting me in the next 24 hours. I have had no contact from any assessors and it has been 2 days already. How does it take 2 weeks just to approve a simple claim when we are using a panel beater from an approved list??? This company is just delaying the process endlessly. I am very disappointed and will definitely be changing my insurance once this claim has been settled. So much for getting what you pay for... Apparently, you get shocking service even if you pay extra!