Bad Service-No Response AT ALL.

My car was written off in Dec 2020. I was told the car will be sold to a s**** yard to recover costs. Come January 2022, I purchased another car and upon going in to License Department to register it as well as renew licenses for my wifes car I get told the written off car is still in my name, the license renewal was due in September and together with renewal fees plus penalties I now need to pay R784.80. Failure to pay and the fees will increase and I will not be able to renew/license my other vehicles which I was there to do. I waited in a queue for just over 2 hours to get this done, so I paid and left with the discs for all three vehicles.

Subsequently I have tried calling ECHELON whom need to refund me as this was there error not mine, I have sent emails which have been ignored (now 7 days later)

My previous broker emailed me to tell me to refrain from contacting ECHELON as she will handle it, 7 days later I follow up to be told that ECHELON has a big meeting today and when they are ready my query will be "Discussed".

Not what you expect from "Private Client" insurance and just another reminder as to why I cancelled my insurance at ECHELON.