Shocking Customer Service (Lack of!!)

I ordered some products from Eco Essentials online in May, paid in full. Up to today (3 months later) I have not received my parcel. Sent several follow up emails, initially they responded and said my products would be delivered within 3 business days. That never happened, and they stopped responding to my emails. Their phone just rings. Am VERY disappointed and shocked at their customer service, or more fittingly, LACK OF CUSTOMER SERVICE!! I requested for a refund since they have not delivered, but of course they have not responded to that either! This company is *****ing from unsuspecting customers and must be outed. As a matter of fact my next step is submitting a complaint with the Consumer Commission. If you're planning to buy products from this company, think twice. You will lose your money.