Poor customer service

@ecoessentials_sa has disappointed me. I ordered hair products from them on the 15th of April but I still have not received them. I understand there was a lockdown,but it was lifted on the 04th of May so that deliveries can be made. It has been a month now since the lift but no product for me. They don’t communicate with me, I’m the one who always communicate with them kodwa imali yami ingakubona kodwa mina akukho product. I have asked them to refund me,they asked for my banking details kodwa dololo imali yami...you have disappointed me @ecoessentials_sa and I won’t recommend any of your products to any of my friends...