Pathetic service (delayed delivery) from hair brand ECOESSENTIALS

Pathetic service from Ecoessentials. After ordering online on 10 September 2018 (promised delivery = 2-5 working days), I still do not have my hair products. This was paid for. New delayed delivery date (after I followed up) was 21 September 2018. Well, no product was delivered on this date. I am extremely disappointed in this brand.