Horrible customer service and possibly a ****

This has been the worst experience I’ve had in a long time. I ordered goods on 23 April 2020 - it was advertised as a “lockdown sale” therefore gave the impression that they would still be able to deliver the goods. I received an email in May 2020 to say there’s been a slight delay, but since then my emails, enquiries on the website, and DM on Instagram have gone unanswered. The phone number on their website is always “unavailable”. This company has taken my money, not delivered the product, and not been reachable. I regret the decision to give them a try and support a local business. At this point, I just want my money back, I’m not interested in any possible excuses. I have been patient enough.